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Hello Andriele, how are you? We are very sorry that you had a bad experience with us. That's really not how we work. We always try to serve everyone well and resolve any problems with respect and understanding. We remember that you placed …Hello Andriele, how are you? We are very sorry that you had a bad experience with us. That's really not how we work. We always try to serve everyone well and resolve any problems with respect and understanding. We remember that you placed your order via Ifood, right? Firstly, we would like to inform you that Ifood charges fees and therefore the value of the products is not the same as that in our physical store and on our website. Another important observation is that in each of the product categories on the Ifood menu, "frozen" is described. Generally, our customers understand and if they prefer their food heated, they leave a note on the order. Our company specializes in frozen products, as are some others that are on the platform and deliver frozen. It was the first time we had this complaint about the product being frozen, but we still apologize. We appreciate your understanding. More