Bistrô Vegano - Restaurante em Niterói

Hi Júlia, how are you? From the beginning, we understood the importance of your request and we took …Hi Júlia, how are you? From the beginning, we understood the importance of your request and we took great care in adapting the salpicão especially to meet the need to not use soybean oil. The jackfruit was sautéed in olive oil, and the cashew mayonnaise was prepared in the same way, prioritizing food safety and your daughter's well-being. Regarding the straw potatoes, as we explained on WhatsApp as soon as the order was placed, they were sent separately in the bag, without being mixed (because we left them separate so as not to water down the salpicão). When we realized that you were not satisfied, we made ourselves available to resolve the problem immediately, even offering to refund the order and the amount paid. However, unfortunately, we did not receive a response to this proposal. We want to reinforce our commitment to each customer, even during times of high demand, such as the end of the year, when we do our best to meet all requests with respect and care, at no additional cost. We are always available to talk and seek the best solutions. If you wish, we will be happy to serve you again and show you that our priority is to provide an excellent experience to all our customers. Kind regards, The Vegan Bistro TeamMore