Very dissatisfied with this burger, I'm not one to make complaints and I even give second chances to the venture, but I couldn't even eat this one, I won't go into the place's criteria because what sells is the food and it was inedible. Burger breaded in old oil, and before they could complain, we called privately and got no answers. . . . Responding to your comment. Firstly, I only came out in public to comment on my dissatisfaction as we had no response to our private message. Secondly, at no point did I lie to harm your work or offend, something you did constantly when responding to my review. Third, your snack was the cheapest we ate, unfortunately it was the only one available at 2:00 in the morning and another, if you don't know a figure of speech, I recommend that you research it, when I said that the bread was "breaded in oil" I used a hyperbole to say that the bread was soaked in the product and not that you literally breaded something. AND YES ! It was just oil, when you put it in your mouth you felt it immediately, and I'm glad we only bought one to try, imagine having to buy two and both of them going in the trash. You should learn to accept criticism and inform yourself about what is happening and not ignorantly offend others. While you used the adjective stupid, liar and we don't have money, I see that dialogue with you is unfeasible. Now don't think that you can go offending others in public and leave it at that, your comment is saved and I will take the necessary measures regarding it. Service: Take out Meal type: Dinner Price per person: R$40–60 Food: 1 Atmosphere: 1
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Response from the owner4 meses atrás
Liar. We don't have any breaded burgers on the menu and we don't use oil. You sent us a message on WhatsApp saying you couldn't eat the hamburger and disappeared without explanation. A minute after your message, we asked why you couldn't …Liar. We don't have any breaded burgers on the menu and we don't use oil. You sent us a message on WhatsApp saying you couldn't eat the hamburger and disappeared without explanation. A minute after your message, we asked why you couldn't eat it, but you didn't respond. He preferred to come here and lie to try to harm us. (We have a print of the conversation) You are rude and don't respect those who work. If you were unhappy with the product, we could have refunded your money or prepared another one for you after you let us know what happened. Mistakes happen everywhere, but this was not the case; this is a lie. Your taste buds should only match 3 for R$18.00. Or better yet, 3 for R$10.00. That's why you thought it was strange to eat quality meat. I can already imagine what happened, you split the hamburger in half with someone because you didn't have the money to buy 2. And you had to mash the hamburger, and it's obvious that a quality fatty meat will be juicy. But never mind, I'm speaking Arabic to you, right? You only understand the dried meats in the X popular chopped salads that you eat out there. You can clearly imagine this because we have been making our burgers the same way for 3 years. And only a goofball like you said that. • • • Replying to your answer: Firstly, don't think that only you have rights and can say what you want without having a corresponding response. Second, you are still lying when you say that you tried to resolve this in private, as we have a screenshot of the conversation that shows that we responded to your message a minute later and at no point did you inform us of what happened. Third, if you are planning to take appropriate action, present evidence, such as photos or videos, in court. If you can prove that this evidence is from our hamburgers, also demonstrate that we use oil in our hamburgers, that we have breaded hamburgers on the menu, and present scientific evidence that the hamburger you ordered was inedible, as you claim. If you are unable to prove your allegations, we will be the ones to take legal action against you, and you will have to pay our lawyers' costs. We will no longer respond to you in this way.More