Burger Day Brasa

Hello, Leonardo! I'm very sad because we work hard every day trying to serve the best to all our customers and your evaluation contains no truth. You arrived here at the store complaining and treating our attendants badly because you sent a …Hello, Leonardo! I'm very sad because we work hard every day trying to serve the best to all our customers and your evaluation contains no truth. You arrived here at the store complaining and treating our attendants badly because you sent a message on Instagram asking to save your place in line and we explained that it wasn't possible, that it wasn't fair to the others who were already in the store. He arrived being very ignorant to the receptionist because he wanted his place to be “saved” in the queue. There were not several items canceled as I said. The photo posted in the comment is of a burger that was ordered medium rare and not well done, the ONLY burger ordered well done you asked to cancel. And the burgers were the cheese slices that were described on the menu. YES, I was in the kitchen that day and I can confirm. We can make mistakes, but we NEVER deceive our customers. We have a good nature, our employees know our way of working and we have worked hard day and night for more than 6 years. You can look at all our reviews here on Google, on Ifood and any other platform and we have never had 1 complaint regarding this. It was cancelled: 1 Milk Shake, which actually took longer than usual, we explained and apologized on the day there was a problem in the kitchen and I am completely justified in being dissatisfied. The burger that was canceled was well done and took more time to be ready, as explained. Your burger had been in the kitchen for approximately 30 minutes and was about to be released. We had high demand on the day and that also had an impact. We work with fresh, freshly prepared products. We do our best to release it as quickly as possible. Everyone at the table had practically finished eating because the others were ordered medium rare and rare, which took around 15/20 minutes to come out. But anyway! We accept criticism and seek to evolve with it. But I realized that your assessment is all about trying to harm us. I'm extremely sad about this but it's part of it. This just makes us want to keep working and evolving more every day. More

Olá, Larissa. Agradeço o seu Feedback. Realmente o seu milk shake demorou, houve um problema na impressão do pedido pra cozinha e foi enviado depois do hambúrguer. E pedimos desculpas por qualquer transtorno, não é o padrão que queremos oferecer. Porém, Quando seu grupo chegou, uma das pessoas que estava com a senhora chegou tratando mal nossos atendentes e reclamando muito que não guardamos o lugar dele na fila. Já antes de sentar, reclamou muito que havia pedido pra colocar nome na fila sem ter chegado no local e explicamos que não fazemos isso, devido a demanda que costumamos receber aos finais de semana. Não seria justo com quem já está no local aguardando. Foi pedido hambúrgueres ao ponto e falaram que a carne estava vermelha ao meio . A atendente explicou que carne ao ponto é dessa forma, antes de concluírem o pedido . Oferecemos mandar outro hambúrguer mais passado e que daria total prioridade em mandar o mais rápido possível e a senhora não quis. Um outro hambúrguer também reclamaram e pediram pra cancelar alegando que estava demorando, porém, foi pedido pra trocar o ponto pra bem passado depois que já estava quase finalizado e o rapaz falou pro atendente: Pode esquecer o hambúrguer na grelha pra passar bem. Pediu BEM PASSADO, que necessita de mais tempo pra ficar na grelha pra que não fique vermelho ao meio . Mas, lamento que não tenha gostado da experiência . Nós acertamos, também erramos e trabalhamos MUITO buscando melhorar cada dia mais pra que cada um de nossos clientes tenham uma boa experiência.