Confeitaria Berola

Ms. Karen, Thank you very much for your valuable feedback and for sharing your concerns with us. We apologize for any inconvenience during your visit to our store. The exceptional quality of our products and services is paramount to us, and …Ms. Karen, Thank you very much for your valuable feedback and for sharing your concerns with us. We apologize for any inconvenience during your visit to our store. The exceptional quality of our products and services is paramount to us, and your feedback plays a vital role in our ongoing pursuit of excellence. It is with great dedication that we are taking immediate measures to investigate the issue reported at our Factory, since production is under its direct responsibility. We are implementing all necessary fixes to ensure that any glitches are fixed promptly, ensuring that you enjoy a truly flawless experience on your next visits. In more than 45 years of production, it is extremely rare for us to receive criticism regarding the finishing of our sweets. We greatly value your feedback, as every observation is valuable to us. We will immediately inform our Factory of your consideration, as we believe that every alert is welcome and helps us to constantly improve the quality of our products. We understand and value your concerns regarding pricing. It is important to highlight that the value of our products does not only reflect direct costs, but also the essential investments to remain in compliance with all relevant standards, taxes and regulations. Thanks again for sharing this important information with us. We are absolutely committed to continually improving our processes to ensure that you, our valued customer, always have an extraordinary and rewarding experience in our store. We will always be at your disposal, we are Berola da Bento, located between XV and Anchieta, in front of the Square, close to the Lobão steakhouse, Gonzaga school and the Cathedral. Thank you one more time!More